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Wheely-Safe Terms and Conditions

 

These Terms and Conditions govern your use of the Wheely-Safe service, goods and website. By visiting the Wheely-Safe website you accept, and agree to, the content of these Terms and Conditions. We reserve the right to change the Terms and Conditions at any time and it is your responsibility to check regularly before ordering. This does not affect your statutory rights.

Information has been carefully checked and is believed to be accurate; however, no responsibility is assumed for inaccuracies.

Wheely-Safe Ltd reserves the right to make changes without further notice to any products to improve reliability, function, or design. Wheely-Safe Ltd does not assume any liability arising out of the application or use of any product.

Product Specifications and Suitability

  • Published product details, specifications and suitability information is the best available at the time. Wheely-Safe shall not be held responsible for the accuracy of any advice given regarding the suitability (or otherwise) of any part/s.
  • We encourage you to ensure all parts are fitted by a competent person in accordance with manufacturer specifications. Wheely-Safe cannot be held liable for any damage caused by the fitting of a part.
  • Please ensure that you have read your warranty conditions before attempting to install a part or otherwise repair item. Wheely-safe cannot be held responsible if the item is damaged or your warranty is voided. Some manufacturer guarantees may be on condition that you use a qualified technician.

Availability / Estimated Delivery Times

  • We do our best to ensure availability of all advertised products and endeavour to despatch all parts within the quoted time. If there is a delay we will inform you of this via email and the product will be despatched as soon as it is available. If you have ordered multiple items they may arrive separately.
  • Wheely-Safe has no liability to you for any delay in the delivery of products ordered. We will do our best to get all orders sent out as quickly as possible. You have the right to cancel delayed orders at any time, just contact us with your order number.
  • Occasionally we find ourselves having to withdraw an item because it has become obsolete or has been discontinued. If you have placed an order for an item that has been made obsolete we will inform you as soon as possible and offer you an alternative if one is available.

Payment

  • Payment over the Internet can be made via our secure check out pages using Visa, Visa Electron, MasterCard, Switch/Maestro or Solo You can also pay using PayPal.
  • All prices are quoted in pounds sterling (£) and exclude Value Added Tax (VAT) at UK rates. It may be necessary to adjust prices in the event of an increase in VAT rates, or as a result of a manufacturer price increase. Customers are entitled to a full refund if this is not acceptable.
  • Due to the nature of the clearing system your credit card payment will be taken at the point of processing. If a problem in supply should occur, your payment method will be refunded as swiftly as possible. The refund may take a couple of days to show as cleared funds on your account, depending on payment provider.
  • If your delivery address is outside of the UK, you may be required to pay import duties and taxes when your Wheely-Safe order reaches your country. These and any additional charges for customs clearance are your responsibility. All orders are fulfilled and despatched from UK.

Governed Law

  • Wheely-Safe Terms and Conditions shall be governed by and construed in accordance with English Law. Disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the English courts.

Delivery 

  • Despatch times may vary according to availability, force majeure or postal delays for which we will not be responsible.
  • Any discrepancies regarding deliveries must be reported within three working days of delivery.  We will not be responsible for any problems reported after this time.

Returns

  • You must return the item to us within 28 days of purchase.

Liability

  • We shall not be liable for incidental or consequential damages or expenses as a result of using the Wheely-Safe Products. This includes, but is not limited to, damage to property, lost income, profits, economic or commercial losses and third parties claims.
  • We will do our best to get all orders despatched as quickly as possible. We have no liability to you for any delay in the delivery of products ordered. You have the right to cancel delayed orders at any time and get a refund prior to the item being despatched.
  • This warranty does not affect your statutory rights.

Wheely-Safe Warranty

Warranty Terms: 

The Wheely-Safe system is warranted to be free from manufacturing defects and is guaranteed for a period of twelve months from date of purchase.

Warranty Terms:

Consumables such as batteries are not covered by the warranty.

General exclusions (what’s NOT covered):

  • Wear and tear.
  • Damaged caused by impact, fire, theft, attempted theft, accidental or malicious, vandalism, acts of war or terrorism, corrosion, water contamination or ingress, frost, flooding or other adverse weather conditions.
  • Improper usage, storage or handling of the product.
  • A breach of the terms and conditions of this warranty or the contract terms.
  • Failure to follow our written instructions for the product, or those of the manufacturer.
  • Damage or defect due to wilful negligence by anyone other than us.
  • Loss of quality, degradation of performance or actual damage that results from the use of spare parts of other replaceable items (such as consumables) that are neither made nor recommended by the manufacturer.
  • Modification to the product and/or software, by someone other than our representatives.
  • Connection of other fittings, accessories, equipment or software to the product which were not approved by us.
  • External causes out of our control which may include accidents, fire disasters or burglaries.
  • Faults caused by shock or fall, sand, dust, dirt, dampness or corrosion, leaky batteries, repair or cleaning by unauthorised personnel.
  • Any malfunctions or specific requirements of any other item of hardware or software which you added to the product that was not included in the contract.
  • Correction of errors for any non-Wheely-Safe or original manufacturer proprietary software.
  • Loss or damage of data.
  • Not installing any error correction that we issue for the software.

General Terms:

  • The Wheely-Safe system is warranted to be free from manufacturing defects and is guaranteed for a period of twelve months from date of purchase.
  • It is in your best interest to make a note of your products item number and this should be quoted in any communication with Wheely-Safe.
  • You must obtain an authorisation for repair off us first. The choice of repair is subject to Wheely-safe’s authorisation, and we may choose to specify a particular service centre.
  • Do not return your product to Wheely-Safe without first obtaining a return authorisation form. Wheely-Safe will not accept any liability, nor pay any compensation for the loss of a particular item. You will also be responsible for the cost of return postage.
  • Wheely-Safe warrants this product (excluding accessories, software, consumables such as, but not limited to any other consumables as defined by us) to be in good working order during the period of warranty. The period of warranty is the period stated above and commences on the day of dispatch. In the event that the product is not in good working condition, Wheely-Safe will provide, during the warranty period, a free service. The warranty is subject to proof of purchase; therefore you should retain your payment receipt (PDF invoice).
  • We may choose to replace your product if the cost of repair is not economical. In the case of the product no longer being available, we may choose to replace it with a similar product of the same or greater These values are determined by what the values are at the time of replacement.
  • You will be responsible for the cost of having the product checked/repaired if the fault of the product is not covered by this warranty.
  • Wheely-Safe’s only obligation under warranty is the provision of the service as set out above.
  • You should take all reasonable precautions to safeguard your assets and property (including all software and data) and to minimise potential loss or disruption.
  • The warranty is not transferable to a third party.

Product Disclaimer and Warranty

The Wheely-Safe safety system is designed as a driver assistance device, and should not be used as a substitute for regular manual wheel & tyre safety checks.

Neither the seller nor the manufacturer will be liable for any loss damage or injury directly or indirectly arising from the use or inability to determine the use of this product. Before using, the user shall determine the suitability of the product for its intended use, and the user shall assume all responsibility and risk in connection herewith.

The driver is always responsible for the condition of the wheels/tyres on their vehicle and regular pre-use visual checks are essential to stay wheel & tyre safe. All wheels and tyre pressures should be checked at the very least once a month or before any long journey, when the tyres are in their cold state, using an accurate tyre pressure gauge. Whilst checking pressures, it is also recommended to give the tyres a thorough inspection for any tyre damage, tread depth or uneven wear and the wheel nuts, studs and rims are damage free and in a suitable and sound for purpose condition prior to commencing the journey.

  • Published product details, specifications and suitability information is the best available at the time. Wheely-Safe Ltd shall not be held responsible for the accuracy of any advice given regarding the suitability (or otherwise) of any part/s.
  • We encourage you to ensure all spare parts are fitted by a competent person in accordance with manufacturer specifications. Wheely-Safe Ltd cannot be held liable for any damage caused by the fitting of a part.
  • Please ensure that you have read your warranty conditions before attempting to install a part or otherwise repair item. Wheely-Safe Ltd cannot be held responsible if the item is damaged or your warranty is voided. Some manufacturer guarantees may be on condition that you use a qualified technician.
CALL: 01543 415823
Wheely-Safe Ltd,
Unit 8, Queens Drive Industrial Estate,
Burntwood, Staffordshire, WS7 4QF, United Kingdom
Company Registration No. 07184108